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"...has also helped me be successful in managing performance issues in a fair, decent, ethical and caring way."
Rebecca Owen, Operations Director, Asendia
"Although I was cynical when we initially began the training, I eventually realised that my reflective ability, planning skills and attention to detail were, if used effectively, real leadership strengths."
Marea Lawford, Milton Keynes Hospital
".....the Hillcroft process is very different to the other things out there. Having gone through it I'm much stronger than before. I'm sleeping better and that’s without having any tablets.”
"My mind has been opened to new thoughts...capable of addressing challenges in a way that I had not done before"
Gerald Remy, Therapies Lead
"Following my sessions I gained a valuable and prestigious scholarship from one of the London Inns of Court. My sessions allowed me better to appraise what hadn't worked and why, building confidence and experience for future interviews."
Click on the HH Research Tab to see extracts of our reports that have been included in HR Magazine and Health Services Journal
“93% of employees would strongly consider leaving their employer due to a culture of fear”
“My Doctor recommended Cognitive Behavioural Therapy (CBT). With no improvement to my health a friend recommended a Hillcroft House programme. This programme is well structured and designed so that depression can be a thing of the past.”
Sales Manager, London
"I feel I will now be better able to communicate with others and to make my point in a more concise way. Would highly recommend it"
Karren Buckley, Heartlands Mediation
"I learnt more than I realised about myself through my coaching session.....After 5 years of looking for another position I am now in the right job, have increased my salary by over 20% and working more effectively than ever before."
Health Sector Manager, Private Sector
"During this recession I have seen my company turnover increase by 300% year-on-year" (full interview on page 26 of our report The Good, The Bad, The Ugly).
Danny Sims, Managing Director, DJS Research Limited
"Until this seminar, no-one had given me the answers. The big learning point was 'how' I could grow. I was encouraged and given solutions. This was much more dynamic than anything I had experienced before."
"After the coaching I realised I was in the wrong job and have now moved to a better job with more money and prospects. I recovered my costs to HH within three months of moving jobs."
Estate Agent, London Area
"I have noticed a gradual change in the leadership culture; a change which acknowledges that good leadership must be earned, not just presumed."
Keith Marfleet, Imaging Services Manager
"I would certainly recommend this coaching for Headteachers and all those with the job of managing people."
Jenny Barrett, Headteacher
"...has taught me to have tailored conversations with my staff if I need them to deliver work both on time and of the required quality. It is this approach that has led to a much happier and contented team - not to mention their manager."
Greg Keetch, Operations Manager, Milton Keynes Hospital
"Team leaders have a sense of freedom that I have not seen before. This freedom has made them more creative and their creativeness has ensured even more success in what we do."
Ann Dring, Allied Health Professional Lead
"We covered areas that were not part of my MBA. I had a significant promotion in 2012 and would not have obtained my new post without the support from HH."
Financial Sector Manager, London
"If there were a greater understanding of these techniques throughout the NHS, we would see a better working relationship between teams."
Niall Ferguson, Chief Pharmacist, Brighton and Sussex University Hospitals
"We embraced the techniques we learnt from the training, took advantage of quick gains and created a culture of success breeding success."
Jill Beech, Pathology Services Manager
Little is certain in this life. The work of Hillcroft House is about developing probabilities in a range of situations. It is based on an understanding of behaviour, how people learn and communicate and our knowledge of key events in their lives.
“I use to think the stuff HH talked about was all mumbo jumbo, until I really took time to understand it. Since I started applying the techniques I learnt I've never looked back. I've increased my earning power but I'm really annoyed that I didn't get this level of training during my MBA.”
Information Technology Manager, Public Sector
"Your insightful training that I attended has continued to benefit me personally and professionally. I would definitely recommend this program for everyone!"
Lisa M.Wilber, Avon Senior Executive Unit Leader, New Hampshire, USA
"I sadly found myself unemployed for 9 months and although I was getting interviews, I wasn't able to secure a firm offer. After only 2 sessions I had regained my confidence sufficiently to secure 3 job offers in a fortnight"
Jo Foxcroft, Project Manager, Midlands, England
"I found this to be probably the most relevant training day I have ever attended in 22 years in the healthcare and management profession.......A most valuable day! I can honestly say, that I would have been prepared to self-fund for the knowledge I received........."
Ian Stewart, Private Hospital
"As the only woman in a senior management team I was at a point of feeling bullied and worthless. The skills and techniques I learnt have put me in a very strong position. The way I used to feel is very much in the past."
Manufacturing Manager, Central England
"My stress levels had reached an extreme point and my marriage was near collapse. I attended an HH programme and the one-to-one support I received afterwards saved my relationship. I wish I had this knowledge 20 years ago."
"Hillcroft House worked with me to prepare for challenging meetings, giving me greater insight into how others are likely to behave and providing me with strategies to employ in order to obtain desired outcomes which are agreeable to all."
Joy Davey, Northern Devon Healthcare NHS Trust
"The coaching made me realise my potential to succeed and win over people to accomplish tasks. It has had a deep impact on my inner state of mind and made me realise how to use my behaviour traits effectively in any situation."
Geeta Hitch, Lecturer of Pharmaceutics, University of Reading
"The masterclass definitely gave me the necessary platform and tools to be more assertive to move towards changing the path of my career."
Naomi Eadie, Senior Paediatric Specialist Pharmacist, Great Ormond Street Hospital
Read extracts of HH reports that have been included in the HSJ and HR Magazine:
- 2014: Included in the Health Services Journal: Remove the glass ceiling for undervalued staff
- 2013: Included in HR Magazine: 93% of employees would strongly consider leaving their employer due to a culture of fear
- 2013: Included in HR Magazine: UK leaders must change attitudes and cultures to help the economy grow, report finds
Scroll down to read the full HH Reports
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Hillcroft House reports and articles are listed below2017: Trump's Victory was Predictable
Click here to read the article Trump’s Victory was Predictable
19th January 2017 by Adam Crizzle & Angela Zvesper with editorial by Mat Dowle2015: Growing management numbers in the NHS
In the build-up to the 2015 general election, David Cameron referred to NHS Management as “a bureaucrat with a clipboard”. Media coverage has questioned the comparison between the numbers of doctors, nurses and other clinical staff with the high numbers employed in management of the NHS. National reports show that the perception of bullying behaviours is increasing in the NHS. Could this behaviour in any way be connected to the increased disparity between the numbers employed in management and those responsible for the medical and clinical needs of the NHS? Is it also one of the reasons for an abundance of whistleblowing cases?2014: Leading a ‘360° Compassionate’ NHS Organisation
In February 2014 the Secretary of State for Health, Jeremy Hunt MP, sent a message to all NHS staff one year on from the publication of Sir Robert Francis’ report about the failings in Mid Staffordshire. “I know the reason so many of you choose to work in the NHS is because you want everyone facing a horrible illness to be guaranteed safe and kind care. And that’s exactly what the vast majority of NHS care is: a world class service for us and our families when we need it the most. But the lesson of Mid Staffs is that the system needs to be more honest more quickly where things do go wrong… Of course, it takes time to change culture, and there is much, much more to do.”
This report shows how training in the NHS can be applied on a wider scale and in doing so work towards the goal of improving patient care by creating a 360 degree compassionate NHS organisation.
Click on report image to read the full report2014: Who Cares for the Carers? NHS Equality, Diversity & Inclusion in England
This report was included in the Health Services Journal: Remove the glass ceiling for undervalued staff in 2014 and presents the findings of the investigation into how effective NHS employees feel Equality and Diversity is being conducted throughout England. After establishing the extent that the employer promoted Equality and Diversity and how effective this promotion translated to the employees, it was found that between 2008 and 2014: Over 90% of all employees said that their employer had a policy to cover Equality and Diversity and promoted this culture throughout their organisation. Nationally, fewer NHS females than males consistently feel valued and included by their employer. The number of BME and GLBT who feel valued and included by their employer has significantly increased. Although over half of the males surveyed consistently feel valued and included by their employer, there has been no significant increase.
Click on report image to read the full report2013: NHS Leadership Culture 2014 & Beyond Life after Mid Staffordshire and the Francis Inquiry
The Report NHS Leadership Culture 2014 and Beyond, began in 2007; however, its importance
became even more apparent when on Wednesday 6th February 2013 the results of the inquiry
into Mid Staffordshire NHS Foundation Trust were published. These results identified
numerous warning signs, all of which signalled concerns for the rest of the National Health
The Francis Report is both objective and meticulous. It identifies: “an insidious negative
culture involving a tolerance of poor standards” and “a disengagement from managerial and
leadership responsibilities.” Is Mid Staffs unique in this, or is such dysfunction common
throughout the country?
We find that much research carried out between 2009 and 2013 reveals leadership concerns:
- ineffective management, which is estimated to be costing UK businesses over £19 billion per year in lost working hours;
- 93% of NHS employees claim current leadership training is ineffective.
Click on report image to read the full report2013: UK Leadership - Is it working? The Facts
This report considers the responses given by employees in both the National Health Service (NHS) and the private sector in answer to the following questions:
- Are you aware whether your line manager has attended leadership training in the last 12 months?
- Have you seen any change for the better in his or her leadership style since their attendance at that training?
The first survey (2008) was conducted in seven UK regions. It was repeated five years later (2013). A total number of 1000 employees were interviewed. 500 were employed in the NHS and 500 employed by private sector companies.
This report compares the results of these two surveys and seems to indicate from the responses of those questioned, the following:
- After attending leadership training, private sector managers are more effective than are NHS managers at utilising that training to prompt improvement in their leadership behaviour.
- In 2008, 55% of private sector employees were aware that their line manager had attended leadership training in the previous twelve months. By 2013, this figure had decreased to a mere 22% of employees questioned. While in that same year (2008) 83% of NHS employees thought their manager had attended leadership training in the previous twelve months, this figure had decreased to 47% by 2013.
The report concludes that:
Leadership training provided to the private sector is apparently more effective than that provided to the NHS. Despite this, 75% of private sector employees either “disagree” or “disagree strongly” when asked if they had seen any change for the better in the leadership behaviour of their manager subsequent to him or her attending training. In the NHS this figure was even higher at 93%.
Since 2008 there has been a decline of investment in leadership development. This decline has been one major factor in the current people challenges which now face the UK. The potential consequence of ineffective and poor leadership on UK private sector businesses is a decrease in profitability and performance.
The resulting impact on the NHS has been covered in the findings of the Francis Inquiry
This report has been written for UK private sector executives, for NHS Chief Executives and for senior members of HR departments. Its purpose is to encourage them to consider whether these findings might apply to their own organisations. It should also support them in instigating plans which aim at reversing the findings in this report.
Click on report image to read the full report2013: The Good, The Bad, The Ugly Leadership into the 3rd decade
‘The Good, The Bad, The Ugly’ focusses on real case studies drawn from both the public and private sectors:
- The Good: How exceptional leaders have made a difference to business performance
- The Bad: The impact on an organisation of leaders who lack self-awareness
- The Ugly: The results speak for themselves!
Click on report image to read the full report2012: UK Management Culture of Fear? A comparison of employees perception of management culture in the UK
This report considers employees’ perception of the:
- Performance appraisal processes and results
- Leadership qualities of their direct line manager
- Satisfaction levels when working for their current employer
The results show that:
- In 2008, 58% of employees felt that their direct line manager did notcommunicate effectively and concisely until the formal performance appraisalprocess. By 2012, this figure had increased to 72%
- The quality of essential leadership and engagement skills necessary for amanager halved or more than halved between 2008 and 2012
- The 2012 results show a higher than expected rise in the number of dissatisfiedemployees, with 90% definitely considering leaving their current employer
This report compares employees perception of management culture in the UK (2012 compared with 2008).
It considers employees’ perception of the:
- Performance appraisal processes and results
- Leadership qualities of their direct line manager
- Satisfaction levels when working for their current employer.
Click on report image to read the full report2011: Why Should Anyone Be Led By You?
This report has been completed to establish how the type of leadership skills a manager possesses can
be linked with their ability to effectively manage performance issues, achieve deadlines and
minimise the behaviours that lead to the perception of bullying in the workplace.
It follows two previous surveys which were the baseline for this report.
500 employees were surveyed nationally and asked to respond to questions in order to capture their perception of their direct line manager’s leadership skills.
Click on report image to read the full report2011: Survey - Managing Poor Performance
Research has shown there is a knowledge and skills gap in the way organisations are managing performance challenges. The gaps are costing organisations thousands of pounds in tribunal costs, sickness and conflict.
The Roffey Park Institute has shown that just over half (51%) of public sector managers said underperformance was tackled ‘not at all well,’ whereas the figure for the private sector was 34%. While 64% of private sector managers described themselves as‘very confident’ about tackling underperformance, the figure for public sector managers was just 49%.
In Q1 2011 Hillcroft House asked 250 managers nationally to highlight their top three concerns when managing performance issues:
The results were:
1. Not having the right skills (42%)
2. Not having the confidence (39%)
3. Not knowing how to apply the relevant policies (19%)
The survey findings also highlighted there was an adverse impact on several indicators including:
2010: Bullying and Harassment in the NHS - A Solution to Overcome the Challenge
- Low productivity,
- Low motivation,
- Negative mindset,
- Poor communication,
- High stress levels.
This interim report has been written as a practical response to the costly bullying and harassment challenges which exist among NHS staff and are currently being experienced across all regions.
The evidence for bullying and harassment is highlighted in the NHS Health and Well-being Review led by Dr Steven Boorman, (November 2009) and produced after Dame Carol Black’s report Working for a healthier tomorrow (March 2008).
Click on report image to read the full report2008: Survey How effective are managers at communicating with their staff?
Of the 350 employees we surveyed about their employer’s annual review process:
- 42% said the feedback they received was accurate and fair
- 36% said the feedback was the same as they received at their previous review
- 22% said that although they agreed with the feedback on the day it was unexpected
This survey suggests that 58% of employees are not being communicated to effectively by their direct line manager until the annual review.
This survey was conducted accoss the UK* with employees from private sector organisations
* 7 UK regions
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